93go Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 93go ("the Company", "we", "us", "our") collects, processes, stores, and uses personal data relating to individuals ("you", "Player", "User") who access or use the 93go website, mobile interface, casino games, sportsbook, and all related services (collectively, "the Platform").

This Policy is effective as of 1 January 2026 and supersedes all prior privacy notices published by 93go. It should be read alongside the 93go Terms & Conditions and Responsible Gaming policy, which together constitute the full framework governing your relationship with the Platform.

By registering an account on the 93go Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register or continue to use the Platform.

2. Data Controller

For the purposes of applicable data protection legislation, 93go is the data controller in respect of personal data collected from players and visitors to the Platform. As data controller, 93go determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection law and the requirements of its international gaming license.

Where 93go engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification services, and cloud hosting providers), such providers act as data processors and are bound by contractual obligations that restrict their use of player data to the specific purposes for which they have been engaged.

3. Personal Data We Collect

93go collects the following categories of personal data in connection with your use of the Platform:

93go does not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where expressly required by its regulatory obligations and only with appropriate safeguards in place.

4. How We Collect Your Personal Data

93go collects personal data through the following means:

• Directly from you: when you register an account, complete the KYC process, make a deposit or withdrawal, contact support, respond to surveys, or voluntarily update your profile information.
• Automatically via the Platform: through server logs, cookies, session tracking technology, and device fingerprinting tools that record technical and usage data as you navigate and interact with the Platform.
• From third-party identity verification providers: when we engage specialist KYC and anti-money-laundering services to verify your identity documents and cross-reference them against sanctions lists and fraud databases.
• From payment service providers: JazzCash, EasyPaisa, and our banking partners transmit transactional confirmation data to 93go to confirm deposit and withdrawal settlements.
• From fraud prevention services: we may receive risk-scoring data from third-party fraud detection providers that analyse device and behavioural signals to identify potentially fraudulent account activity.

5. Purpose of Processing & Legal Basis

93go processes your personal data on the following legal bases and for the following purposes:

• Performance of contract: processing is necessary to create and maintain your 93go account, provide access to games and sportsbook services, process deposits and withdrawals in PKR, and communicate with you about your account and transactions.
• Legal obligation: processing is required to comply with the anti-money-laundering (AML) and know-your-customer (KYC) requirements of our international gaming license, to verify player age and identity, to maintain transaction records for the required retention periods, and to respond to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: 93go processes certain data on the basis of its legitimate interest in preventing fraud, maintaining platform security, detecting and investigating prohibited conduct, improving the Platform's features and performance, and monitoring responsible gaming compliance where player welfare is at stake.
• Consent: where you have opted in to receiving marketing communications from 93go, we process your contact data on the basis of your consent. You may withdraw this consent at any time by contacting support or using the unsubscribe link in any marketing email.

6. Data Sharing & Disclosure

93go does not sell your personal data to third parties for commercial purposes. We share personal data only in the following circumstances and with the following categories of recipient:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and cryptocurrency gateway operators receive the minimum data necessary to process your deposit and withdrawal transactions.
• Identity verification providers: specialist KYC and document verification services receive your identity documents and personal details for the purpose of age and identity verification in accordance with our gaming license requirements.
• Fraud prevention services: device and behavioural data may be shared with fraud detection platforms to assess account security risk. Such providers act as data processors under contractual data protection obligations.
• Cloud infrastructure providers: Platform data, including encrypted player records, is hosted on secure cloud infrastructure. Hosting providers access only the infrastructure layer and are contractually prohibited from accessing application-level data.
• Regulatory and law enforcement authorities: 93go will disclose personal data to government, regulatory, or law enforcement authorities where required by a lawful request, court order, or pursuant to our obligations under our gaming license. We will notify affected players of such disclosure where legally permitted to do so.
• Successors in interest: in the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, personal data held by 93go may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Data Retention

93go retains personal data for the period necessary to fulfil the purposes for which it was collected, and in any event for the minimum retention periods required by applicable regulatory obligations. The following general retention principles apply:

• Active account data: retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction records: financial transaction logs, including deposit and withdrawal history, are retained for a minimum of seven (7) years from the date of the transaction.
• KYC documents: identity verification documents are retained for the duration of account activity and for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Support communications: live chat transcripts and email correspondence are retained for three (3) years from the date of the communication.
• Technical and usage data: server logs and session data are retained for twelve (12) months from collection unless retained for longer as part of a fraud investigation or security incident review.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised. Anonymised data that cannot be re-linked to an individual may be retained indefinitely for statistical and analytical purposes.

8. Data Security

93go implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and the 93go Platform.
• AES-256 encryption for sensitive personal data and payment information stored at rest on our servers.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis, with all access logged and auditable.
• Multi-factor authentication enforced for all Company personnel who access systems containing player personal data.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Incident response procedures including notification protocols in the event of a data breach affecting player personal data.

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. In the event that a security incident results in unauthorised access to your personal data, 93go will notify affected players and relevant regulatory authorities in accordance with applicable data breach notification obligations.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators. 93go uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform.

9.2 Cookies We Use

• Essential cookies: strictly necessary for Platform operation. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking Platform functionality.
• Functional cookies: remember your preferences such as language settings and display options. Disabling these may affect your Platform experience but will not prevent access.
• Analytics cookies: used to collect anonymised data about how visitors use the Platform — pages visited, session durations, error events. This data is used internally to improve Platform performance and user experience. 93go does not share analytics data with external advertising networks.
• Security cookies: used for fraud detection, device fingerprinting, and duplicate account identification in support of our fair play and anti-money-laundering obligations.

9.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your 93go account and using Platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10. Your Data Rights

Subject to the limitations and conditions of applicable data protection law and our regulatory obligations, you have the following rights in respect of personal data held by 93go:

• Right of access: you may request a copy of the personal data we hold about you. We will provide this within 30 calendar days of a verified request.
• Right to rectification: you may request correction of inaccurate or incomplete personal data. For basic account data, you may update information directly in your account profile.
• Right to erasure ("right to be forgotten"): you may request deletion of your personal data. Please note that this right is subject to our legal obligation to retain certain data under our gaming license and AML requirements — data that must be retained by law cannot be deleted upon request but will be restricted from further use beyond legal compliance.
• Right to restrict processing: you may request that we limit processing of your personal data to specific purposes only, pending resolution of a complaint or accuracy dispute.
• Right to data portability: you may request a structured, machine-readable copy of personal data you have provided to us, where processing is carried out on the basis of consent or contractual necessity.
• Right to object: you may object to processing carried out on the basis of legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, contact 93go support via live chat or by email at [email protected]. We will acknowledge your request within 5 business days and respond fully within 30 calendar days. We may request proof of identity before processing data rights requests.

11. Minors & Underage Players

The 93go Platform is strictly for persons aged 18 years and over. 93go does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register, access, or use the Platform in any capacity.

If we become aware that we have collected personal data from a person under 18 years of age — whether through direct discovery or notification — we will immediately close the associated account, void any gameplay, refund deposits to the originating payment method, and securely delete all personal data associated with the underage registration, except where retention is required for fraud reporting or legal compliance purposes.

Parents and guardians who believe their child may have registered on the 93go Platform are encouraged to contact our support team immediately via live chat.

12. International Data Transfers

93go operates under an international gaming license, and accordingly, some personal data may be transferred to and processed in countries outside Pakistan in the course of providing Platform services. These transfers may include transfers to the jurisdiction of our gaming licensor, our cloud infrastructure providers, and our KYC and fraud prevention service partners.

Where personal data is transferred outside Pakistan, 93go takes steps to ensure that such transfers are made subject to appropriate safeguards. These safeguards may include contractual provisions requiring recipient entities to maintain data protection standards equivalent to those applied by 93go, and/or the transfer being to jurisdictions that provide an adequate level of data protection as recognised by applicable international standards.

13. Marketing Communications

93go may send you marketing communications about bonuses, promotions, new game releases, and platform features via email or SMS to your registered contact details. We will only send marketing communications where you have:

• Opted in to marketing communications during account registration, or
• Not objected to receiving such communications and the communication relates to 93go's own products and services similar to those you have already used (soft opt-in).

You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any marketing email, updating your communication preferences in your 93go account settings, or contacting our support team directly. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal.

Please note that operational communications — including account security alerts, deposit confirmations, withdrawal notifications, and KYC verification requests — are not marketing communications and will continue to be sent regardless of your marketing preferences as they are essential for Platform operation.

14. Third-Party Services & Links

The 93go Platform may contain references to or integrations with third-party services — including game software providers, live streaming studios, and payment gateway interfaces — each of which operates under its own privacy policy. 93go is not responsible for the data practices of third-party game providers or payment service operators. We recommend you review the privacy policies of any third-party service you interact with.

Where third-party game software is embedded within the 93go Platform interface, the game provider's software may collect technical gameplay data directly. Such data is governed by the game provider's own privacy terms. 93go contractually requires all third-party game providers to meet minimum data protection standards consistent with our own obligations, but cannot guarantee the practices of independent third-party operators.

15. Changes to This Privacy Policy

93go reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we use your personal data, the rights available to you, or the categories of data we collect — we will provide at least 14 calendar days' advance notice by email to your registered address and/or by posting a prominent notice on the Platform.

Non-material changes (such as clarifications of existing practices, corrections of typographical errors, or updates to reflect new regulatory terminology) may be made without advance notice. The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not accept the amended Policy, you must cease using the Platform and request account closure in accordance with the 93go Terms & Conditions.

16. Contact Us & Data Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how 93go handles your personal data, please contact us through the following channels:

• Live Chat: available 24/7 directly within the 93go Platform — the fastest method for routine data queries.
• Email: [email protected] — for formal data rights requests and written privacy complaints. Please allow up to 48 hours for initial acknowledgement and up to 30 calendar days for a full response to data rights requests.

When submitting a data rights request by email, please include: your full registered name, your registered email address, a description of the request or complaint, and a copy of a valid identity document so we can verify your identity before processing the request.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction of our gaming license.